Tier 2 — Automator

Operational Automation

Your first AI-powered workflow. Stop paying people to do work that follows rules and patterns — and start measuring the hours you get back every week.

The math

Small business owners spend 32% of their working hours on admin and email — that's over a full day every week. An automated system handling the repetitive volume reclaims hours you can spend on actual clients.

We don't sell AI for the sake of AI. We sell operational hours back to your team, priced against the labor cost it replaces.

What you get

Add this to any Foundation plan — or bring it to a site you already have. No rebuild required. Choose the automation that saves the most hours.

Option A

Automated Email Triaging

AI reads incoming email, classifies it by intent and urgency, and routes it to the right person — instantly. No more manual sorting, no more buried urgent messages, no more dropped threads.

  • AI model trained on your actual email patterns and categories
  • Automatic classification by type (inquiry, support, billing, spam) and urgency
  • Smart routing to the correct person, folder, or queue
  • Escalation rules for high-priority items needing immediate human attention
  • Suggested responses for common inquiry types
Typical outcome: 33% of small business owners call email their single biggest time drain. This eliminates the sorting work and surfaces what actually needs your attention.
Option B

Intelligent Lead Intake Chatbot

A custom-trained chatbot that handles lead qualification, answers common questions, and captures structured data — 24/7, on your website or messaging platforms. Not a generic FAQ widget — an agent trained on your business.

  • Trained on your services, pricing, policies, and scheduling rules
  • Qualifies leads and captures structured contact data automatically
  • Handles booking, FAQ, and basic support conversations
  • Escalates to a human when the conversation needs it
  • Conversation analytics — see what your prospects actually ask
Typical outcome: Up to 70% of routine inbound inquiries handled without picking up the phone. Leads captured and qualified around the clock.

What the monthly retainer covers

AI systems aren't static. Models need monitoring, prompts need tuning, and data pipelines need maintenance. The retainer ensures your automation keeps performing — not just on launch day, but continuously.

System monitoring

Uptime monitoring, error alerting, and pipeline health checks — issues caught before they impact your operations.

Prompt & model maintenance

One tuning session per month — classification accuracy, response quality, and category updates as your business evolves. Weekly digest included for email triaging clients.

API & integration management

Token cost monitoring, rate limit handling, and third-party API updates managed on your behalf.

Monthly performance report

Hours saved, messages processed, accuracy rates, and actionable recommendations — delivered monthly.

Pricing

Setup & build From $299
Monthly retainer from $149/mo

Email Triaging: $299 setup · $149/mo. Industry Chatbot: $499 setup · $199/mo. Priced against the labor cost it replaces — not by the hour.

Ready to reclaim your team's time?

Tell us which manual process is eating the most hours. We'll scope the automation and show you the ROI math.

Book a consultation See Tier 3: Multiplier